How to Build a Culture of Accountability | Lynn Zettler Interview

In this episode, Craig P. Anderson and Lou Quinto interview Lynn Zettler on building a culture of accountability. She's an expert in the field--with more than fifteen years of experience working with her clients to help them hold their teams accountable without destroying morale or team dynamics along the way! We cover topics like how to communicate expectations clearly; which behaviors are unacceptable for your company culture; what specific actions you can take when someone isn't meeting those standards (so that meaningfully holding people responsible doesn't come across as threatening); why disciplining is not just about fixing from mistakes but also rewarding success; and so much more!